Please see job description for a Caseworker vacancy in my Middlesbrough office. Please send your CV and a covering letter to andy.mcdonald.2nd@parliament.uk

The closing date is June 5 and interviews will be held June 12.

Caseworker- full time- £32,000

Gather relevant information to assist with resolving cases.

Log all cases; monitor progress and ensure all identified actions are taken.

Ensure records are kept and information managed confidentially in line with the data protection legislation.

Draft responses to constituents

Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.

Gather relevant information to resolve or progress cases.

Database management using office software (e.g. Microsoft Office) to handle administration of cases.

Assist with surgeries and other meetings and follow up as appropriate.

Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate.

Manage and monitor incoming calls, face to face enquiries, emails, and social media enquiries, dealing with cases that do not need to be transferred to a caseworker. Ensure all enquiries are dealt with in a timely manner.

Manage and progress portfolio of casework appropriately.

Expectation to attend external appointments with the MP where necessary.